In Plain English

At Förnya, we care deeply about timber and the way it ages. Every restoration is approached thoughtfully, using natural finishes and methods that respect the material rather than masking it. Because timber responds to its environment, results will naturally evolve over time depending on use, sun, rain, and maintenance. We work carefully, follow product specifications, and always honour your rights under Australian Consumer Law. If transport is arranged, it may be handled by a trusted third party, and we encourage you to contact us promptly if you ever have questions or concerns so we can help.

Terms and Conditions

1. General

By accessing this website or engaging Förnya for services, you agree to these Terms and Conditions. These terms apply to all services provided by Förnya across New South Wales and Queensland, including but not limited to timber restoration, furniture restoration, deck restoration, and related advisory content.

If you do not agree with these terms, you should not use this website or our services.

2. Informational Content

All information provided on this website and associated channels (including blog content, emails, and social media) is for general informational purposes only. While we aim to provide accurate and helpful information, Förnya makes no representations or warranties regarding completeness, accuracy, or suitability for a particular purpose.

3. Quotations & Scope of Work

  • Quotes are based on information provided by the customer, including photos where applicable.

  • Final pricing may vary if the condition of the timber differs materially from what was disclosed.

  • Any additional work required outside the agreed scope will be discussed and approved before proceeding.

4. Timber Is a Natural Material

Timber is a living, natural material and responds differently depending on:

  • Species and age

  • Prior treatments

  • Exposure to sun, rain, heat, and moisture

  • Ongoing maintenance

Variations in colour, grain, absorption, and ageing are normal and not considered defects.

5. Finishes, Longevity & Maintenance

  • The lifespan of any finish depends heavily on environmental exposure, use, and maintenance.

  • While we apply products strictly in accordance with manufacturer specifications, Förnya cannot guarantee a specific lifespan or appearance over time.

  • Maintenance recommendations will be provided where relevant.

6. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantees, rights, or remedies available to you under the Australian Consumer Law.

Where services fail to meet a consumer guarantee, you may be entitled to a remedy as required by law.

7. No Express Warranty

Except as required by Australian Consumer Law, Förnya does not provide an express warranty on restoration or staining work due to the variable nature of timber, environmental exposure, and maintenance factors beyond our control.

8. Third-Party Transport & Handling

If Förnya assists with arranging furniture transport, delivery or pickup may be carried out by a third-party provider.

  • Liability for transport, handling, and transit rests with the transport provider.

  • Customers may choose to organise their own delivery and pickup if preferred.

9. On-Site Work & Insurance

Förnya holds public liability insurance appropriate for on-site services in New South Wales and Queensland. This insurance does not extend to pre-existing conditions, structural defects, or unrelated property issues.

10. Customer Satisfaction

We take pride in our workmanship and aim to ensure customers are satisfied within reason. Any concerns must be raised promptly so they can be assessed fairly and professionally.

11. Intellectual Property

All website content, images, text, and branding are the property of Förnya unless otherwise stated. Unauthorised use or reproduction is prohibited.

If you believe your intellectual property has been infringed, please contact:
info@fornya.com.au

12. Privacy

Your use of this website is also governed by our Privacy Policy.
View Privacy Policy

13. Governing Law

These Terms and Conditions are governed by the laws of Australia, with jurisdiction applying in New South Wales or Queensland, depending on where the services are provided.